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Workplace Skills

Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

BSB20120 Certificate II in Workplace Skills

This qualification is designed for individuals entering entry-level Business Services roles or those preparing to enter the workforce. It focuses on developing foundational skills in clerical, administrative, and operational tasks, emphasizing self-management and technology use. Tasks are mainly routine, requiring limited practical skills and basic operational knowledge. Typically, learners work under direct supervision.

Course Information

National Code: BSB20120
Study Area: Business
Study Level: Certificate II (AQF Level 1)
Study Type: Local, Part-time (2 years)
Campus: Wongutha CAPS
Class Days: Thursday and Friday

Fees

Wongutha CAPS is funded through a combination of Commonwealth and state grants, along with ABSTUDY payments via Centrelink. Students are not required to pay any course or subject fees.

Pathways

Further Study:

After achieving BSB20120 Certificate II in Workplace Skills, individuals could progress to a wide range of other qualifications in the business industries.

Entry Requirements

There are no formal academic prerequisites for entry into this qualification.

Suitable for individuals who:

Are new to the workforce or have limited work experience.
Are developing foundational skills in communication, technology, and workplace practices.
May be school leavers, job seekers, or individuals seeking to improve employability skills.

Learners should have basic English language, literacy, and numeracy skills to engage with the course content.

Recognition of Prior Learning (RPL): Available upon request.

Accreditation

This course is governmentally accredited and nationally recognised. Aligned with the Australian Qualifications Framework (AQF) – Level 1.

Units of Competency

Packaging rules

To achieve this qualification, competency must be demonstrated in:

10 units must be completed:

5 core units
5 elective units,

Core Units:

· BSBCMM211 Apply communication skills

· BSBOPS201 Work effectively in business environments

· BSBPEF202 Plan and apply time management

· BSBSUS211 Participate in sustainable work practices

· BSBWHS211 Contribute to the health and safety of self and others

Elective Units (subject to change):

· BSBCRT201 Develop and apply thinking and problem-solving

· BSBPEF 302 Develop Self-awareness

· BSBTEC101 Operate digital devices

· BSBTEC202 Use digital technologies to communicate in a work environment

· BSBTWK201 Work effectively with others

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